Shipping policy

Crystal Ballerz – Shipping Policy

At Crystal Ballerz, we aim to get your crystals to you safely, quickly, and with care ✨

📦 Processing Time

- All orders are processed within 1–3 business days
- Orders are not shipped on weekends or bank holidays
- During busy periods, processing times may be slightly longer, but we will always do our best to dispatch as quickly as possible

🚚 Shipping Method

- All UK orders are shipped via Royal Mail 1st Class
- Estimated delivery time: 1–2 working days after dispatch

Please note: Delivery times are estimates and not guaranteed.

💌 Shipping Costs

- Shipping costs are calculated at checkout based on your order
- Any promotions for free shipping will be clearly stated on our website

🔮 Order Tracking

- Royal Mail 1st Class is typically not a tracked service
- If you require tracked shipping, please contact us before placing your order

⚠️ Delays & Lost Parcels

While we aim for quick delivery, delays can occasionally occur with postal services.

- Please allow up to 10 working days from dispatch before reporting a parcel as lost
- If your order has not arrived within this time, contact us and we will assist you

📍 Incorrect Addresses

- Please ensure your shipping address is correct at checkout
- We are not responsible for orders delivered to incorrect addresses provided by the customer

🌙 Damaged in Transit

If your order arrives damaged:

- Contact us within 48 hours of delivery
- Provide photos of the packaging and item
- We will resolve the issue as quickly as possible

📩 Contact Us

For any shipping enquiries, please contact:
Email: crystalballerzuk@gmail.com 
Business Name: Crystal Ballerz

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Thank you for supporting Crystal Ballerz – we appreciate every order and package each one with care and positive energy 💫