Refund policy

Crystal Ballerz – Returns & Refund Policy

At Crystal Ballerz, we want you to feel confident and happy with every purchase. Due to the nature of our products, please read our policy carefully before making a return request.

🌙 Returns Eligibility

We accept returns under the following conditions:

- Items must be returned within 14 days of delivery
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (order confirmation or receipt) is required

🔮 Non-Returnable Items

Due to hygiene, and the natural uniqueness of crystals, the following items are non-returnable:

- Intuitively chosen crystals or mystery boxes
- Custom or made-to-order items
- Items marked as final sale
- Gift cards

✨ Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at [your email address] with:

- Your order number
- Clear photos of the item and packaging

We will offer:

- A replacement (if available), or
- A full refund

🌿 Natural Variations Disclaimer

All crystals are natural and unique. Variations in:

- Colour
- Shape
- Size
- Inclusions

are not considered defects, but part of their natural beauty.

💫 Refund Process

Once your return is received and inspected:

- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
- Original shipping costs are non-refundable

🚚 Return Shipping

- Customers are responsible for return shipping costs
- We recommend using a tracked service, as we cannot guarantee receipt of your return

🌸 Exchanges

We only replace items if they are damaged or defective. If you would like to exchange an item, please contact us first.

📩 Contact Us

For any return or refund enquiries, please contact:
Email: crystalballerzuk@gmail.com
Business Name: Crystal Ballerz

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Thank you for supporting Crystal Ballerz – where every crystal is chosen with intention and positive energy ✨If you want, I can tailor this further (e.g. UK Consumer Rights compliant wording, add Klarna/Clearpay terms, or make it sound more luxury/spiritual/brand-aligned).